Information We Collect:
- Personal Information: When you use our website and services, we may collect personal information such as your name, email address, phone number, and billing information. This information is necessary to process bookings, facilitate communication, and provide customer support.
- Booking Information: We collect information related to your bookings, including the hotel properties you’ve selected, reservation dates, and room preferences.
- Usage Data: We may collect data about how you interact with our website, such as pages visited, search queries, and click-through rates. This information helps us improve our services and enhance your experience.
- Device Information: We may collect information about the device you use to access our platform, including your IP address, browser type, operating system, and device identifiers.
How We Use Your Information:
- Booking and Transactions: We use your personal and booking information to process reservations, facilitate payments, and communicate booking details.
- Customer Support: We may use your information to provide customer support and address inquiries, complaints, or requests.
- Improvement of Services: Your usage data and feedback help us enhance our website, services, and user experience.
- Communication: We may send you transactional emails, updates, newsletters, and promotional offers based on your communication preferences. You can opt-out of promotional communications at any time.
How We Protect Your Information:
- Security Measures: We implement technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
- Data Sharing: We may share your information with hotel partners, payment processors, and service providers for the purpose of fulfilling bookings and providing our services.
- Aggregated Data: We may use aggregated and anonymized data for analytical purposes, such as understanding user behavior and trends.
- Access and Correction: You have the right to access, correct, or update your personal information. You can do so by logging into your account or contacting our customer support.
- Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us directly.
Yampa Hotels does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the data removed.