We are committed to providing exceptional service and ensuring a smooth booking experience for all our valued customers. We understand that sometimes circumstances may change, and we have established a comprehensive Refund and Chargeback Policy to address such situations. Please take a moment to familiarize yourself with the following guidelines:
1. Cancellation and Refund Requests:
- If you wish to cancel your booking, please contact our customer support team at [contact email/phone] as soon as possible.
- Refund eligibility will depend on the specific terms and conditions set by the hotel property you have booked. These conditions may include cancellation deadlines and any applicable fees.
- Yampa Hotels will facilitate the refund process according to the hotel’s policies. Please note that processing times may vary based on payment method and hotel policy.
2. Chargeback Disputes:
- A chargeback occurs when a customer initiates a dispute with their payment provider (credit card company or bank) regarding a transaction made on our platform.
- We take chargebacks seriously and are dedicated to resolving them in a fair and transparent manner.
- If you believe there has been an unauthorized or erroneous charge, please contact us immediately at [contact email/phone] to resolve the issue before initiating a chargeback.
- Chargebacks that are found to be fraudulent or without valid cause may result in the suspension of your account and potential legal action.
3. Collaboration and Communication:
- We encourage open and constructive communication between customers, Yampa Hotels, and the respective hotel properties.
- In the event of a dispute or refund request, we will work diligently to mediate and find a resolution that is satisfactory for all parties involved.
- Customers are expected to provide accurate and timely information to support their refund claims or chargeback disputes.
4. Hotel-Specific Policies:
- Yampa Hotels partners with a variety of hotel properties, each with its own unique policies regarding cancellations, refunds, and chargebacks.
- We recommend reviewing the specific terms and conditions of the hotel property you are booking with to understand their policies regarding cancellations and refunds.
5. Refund Processing:
- Yampa Hotels will process refunds in accordance with the hotel’s refund policy and the payment method used for the booking.
- Refunds may take a certain amount of time to appear in your account, depending on your payment provider’s processing timelines.
6. Changes to Reservations:
- If you need to make changes to your reservation, including modifying dates or room types, please contact our customer support team for assistance. Additional charges or refunds may apply based on the hotel’s policies and any applicable fees.
Please note that Yampa Hotels reserves the right to update or modify this Refund and Chargeback Policy at any time. It is your responsibility to review this policy periodically and stay informed about any changes.
For any questions or concerns regarding our Refund and Chargeback Policy, please contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure a positive experience with Yampa Hotels.